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Terms & Conditions

Reservations

We are temporarily not accepting walk-ins to our restaurant. All guests must have a reservation before visiting us.

Number of guests per reservation

the maximum number of guests per reservation is 6. Following latest government guidelines reservations will not have a household limit starting from 14th September 2020.

To maintain physical distancing guidelines and avoid waiting times at reception we will limit the number of guests to twelve every 15-minute interval.

Arriving at our restaurants

In order to observe physical distancing guidelines safely and effectively, we ask that all guests arrive promptly and punctually. Please note, you may need to join a short queue outside, and a member of our team will be on hand to assist you and take you to your table.

In order to keep our guests and team as safe as possible, we will be carrying out guest temperature checks on arrival. Should anybody in your party present with a temperature as per PHE guidelines, unfortunately all members of the party will be unable to dine with us.

During this time, we will not be able to accommodate you in our bar area before your reservation and we will not be operating a cloakroom.

Test and Trace

Due to our responsibility as a restaurant, we are unable to accept and confirm a reservation without the full and correct name, contact number and email address of one designated person of the party. Should the need arise, we will share relevant contact details with public health authorities.

Please note: If you do not consent to sharing your personal data with PHE, you can send us an email to [email protected] requesting to opt out of the test and trace/test and protect system.

Cancellations & Deposits

We will require card details for all reservations for our restaurants. You will not be charged upon making your reservation, though we require a minimum notice of 24 hours should you no longer wish to fulfil your reservation. Failure to cancel your reservation with the requested notice will result in an automated £10 charge per person.

Children

We welcome children of all ages and believe we provide a great atmosphere for families to enjoy the restaurant experience. In the evening if guests wish to make a reservation with children under the age of 8 please do so for no later than 6pm.

When making a reservation please count children in the total number of guests and let us know if you need a high chair or space for a pram/pushchair.

Please note: We politely request that children are always supervised and remain seated at the table to allow our teams and other guests to move around the restaurant safely and maintain physical distance.

Halal Meats

Halal reservations must be made at least 48 hours in advance.

Allergens

The team at Picanha take food safety very seriously and particularly so when it concerns allergens in food. It is very important for us that our industry supply this important information on the food we serve to our guests. On arrival we can provide our guests with a detailed list of allergen information upon request.

Dress Code

Picanha’s dress code is “elegant smart casual”. We do not require gentlemen to wear jacket and tie, however, we do not permit sportswear or beachwear.

Smoking

In line with legislation passed in 2007 Picanha is a no-smoking restaurant. We do not allow e-cigarettes inside either.

Pets & Guide Dogs

Animals are not accepted unless assisting guests with disabilities.

Photography

Guests are allowed to take photos and videos for personal use inside the private dining room, gardens and on the terrace. Due to COVID-19, we will not be able to accommodate any photography requests for professional or educational purposes until further notice.

Our Reservation Terms, COVID Safety Measures and Frequently Asked Questions may change as we update and amend where necessary.

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